Privacy Policy

TacnIQ.ai (“we,” “our,” or “us”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, solutions (including demo kits, Proof of Concept (POC) services, and full deployments), and communication channels.

By accessing our website and services, you agree to this Privacy Policy. If you do not agree, please refrain from using our solutions.

Information We Collect

We may collect the following types of information:

Personal Information

- Contact Details: Name, email address, phone number, and company information.

- Professional Information: Job title, organization, and industry.

Technical and Usage Data

- Device Data: IP address, browser type, operating system, and device identifiers.

- Usage Patterns: Pages visited, features accessed, and session durations on our website or solutions.

Communication Data

- Newsletters: Information you provide when subscribing to newsletters or marketing materials, such as your email address.

- Contact Forms: Details submitted through inquiry forms, including your message and contact information.

Trial and Operational Data

- Data input or generated during demo kit trials or POC services.

- Operational data shared during full deployments, including system configurations or proprietary information.

How We Use Your Information

We use the information we collect to:

- Facilitate access to demo kits and POC services.

- Deliver customized solutions for full deployments.

- Respond to inquiries submitted via contact forms or other communication channels.

- Send newsletters, updates, and marketing materials (only if you have opted in).

- Improve our website, services, and customer experience.

- Analyze trends and optimize performance through usage data.

- Comply with legal requirements and enforce our agreements.

Data Handling by Service Type

Demo Kits and POC Services

- Hosting: Data for demo kits and POC services is hosted on TacnIQ.ai’s servers during trials.

- Encryption: Trial data is not encrypted but is protected with access controls and secure servers.

- Retention: Data from trials is deleted or anonymized after the trial period unless otherwise agreed.

Full Deployment

- Hosting and Encryption: All data during full deployments is fully encrypted during transmission and storage.

- Ownership: Data ownership typically resides with the client, as specified in deployment agreements.

Sharing Your Information

We may share your information with:

Third-Party Service Providers

We work with trusted third-party vendors to host data, send communications, and analyze website performance. These providers are bound by confidentiality agreements and may only use your information as directed by TacnIQ.ai.

Business Partners

For POC services or full deployments, relevant data may be shared with partners directly involved in delivering or customizing solutions.

Legal Obligations

We may disclose your information to comply with legal or regulatory requirements, such as responding to court orders or protecting our legal rights.

Your Rights

You have the following rights regarding your data:

- Access: Request a copy of your personal data.

- Correction: Update inaccurate or incomplete information.

- Deletion: Request removal of your data, subject to legal and operational retention requirements.

- Objection: Opt out of marketing communications or certain data uses.

- Unsubscribe: Easily unsubscribe from newsletters by clicking the "unsubscribe" link in the email or contacting us.

To exercise these rights, contact us at support@tacniq.ai.

Data Security

We take appropriate measures to protect your data:

- Demo kits and POC services use secure servers but do not encrypt trial data.

- Full deployments employ end-to-end encryption for all data.

- Regular security assessments are conducted to mitigate risks.

While we strive to protect your data, no system is entirely secure. Please use caution when sharing sensitive information.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and gather analytics. By using our site, you consent to the use of cookies.

Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Trial and newsletter data is deleted upon request or after it is no longer needed.

International Data Transfers

If your data is transferred to servers outside your country, we ensure adequate safeguards are in place to protect it under applicable laws.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

- Email: support@tacniq.ai